Usage example of a spool of requests:

• the "Feedback" component supplied with WINDEV. The end users send their requests.
• the Project Monitoring Center: you have the ability to create a new request and to assign it to a spool.

Creating a spool of requests

1. Display a "Requests" tab in the Project Monitoring Center (or create a new "Requests" tab if necessary).
2. In the ribbon, in the "Management" group, click "Spools".
   
3. Click the "New" button. The wizard for creating a new spool of requests starts. Go to the next step.
4. Type the requested information:
   • the spool name: This name will be used to identify the spool in the different Control Centers.
   • the spool icon: This icon is used to represent the spool.
   • the comments: Spool description.
   • the rights on the spool (rights to add new requests to the spool, rights to modify the tasks) and the access rights granted to the contributors.
   • the customizable columns: These columns are used to enter additional information specific to the spool.

Modifying the characteristics of a spool of requests

1. Display a "Requests" tab in the Project Monitoring Center (or create a new "Requests" tab if necessary).
2. In the "Management" group, click "Spools".
3. Select the requested spool.
4. Click the "See/Modify" button.
5. Modify the requested information:
   • the spool name: This name will be used to identify the spool in the different Control Centers.
   • the spool status: "Enabled" or "Archived". Used to classify the spools of requests.
   • the configurable columns: These columns are used to enter additional information specific to the spool.
   • the spool icon: This icon is used to represent the spool.
   • the comments: Spool description.
   • the parameters of email account: Characteristics of the email account used to receive the suggestions and the incidents (e.g., when the option "Suggestions, incidents..." of the ? menu is used).
6. Validate.

Modifying the access rights for a spool of requests

1. Display a "Requests" tab in the Project Monitoring Center (or create a new "Requests" tab if necessary).
2. In the "Management" group, click "Spools".
3. Select the requested spool.
4. Click the "Access rights" button.
5. Modify the access rights for the teams or for the contributors by checking in the corresponding columns:
   • Modification: rights to assign a request found in the spool to a contributor.
   • Addition: rights to add a new request to the spool.
   • View: rights to view all the requests found in the spool.
   • Management: rights to modify the spool characteristics and the access rights.
6. To add contributors or teams of contributors, click the "Choose" button.
7. Validate.

• Follow the evolution of my own requests.
• Process the requests that affect me.
• Select the project to process.
• Select the spool to process.

• add a request ("New request" in the ribbon or "Add a request" from the popup menu). The request can be directly assigned to a contributor or to a team.
• refuse a request ("Cancel the request" in the context menu of the request). To view the rejected requests, check "Canceled".
• transform a request into task ("Create a task from the request" in the context menu of the request).
• link a request to a task ("Link the request to a task" from the popup menu of the request).
• transform a request into incident ("Create an incident from the request" from the popup menu of the request).
• ...