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How to contact Free Technical Support?
- By email (recommended)
To send an email to Technical Support, use the TechSupportRequest tool. This tool is used to standardize the format of the emails sent to the Free Technical Support and reduce response times.
You can use this tool directly from your version of WINDEV, WEBDEV or WINDEV Mobile: under the "Home" pane, in the "Online help" group, scroll down to "Help" and select "Technical Support Request".. Then, simply follow the instructions on screen. - By phone (in French only) +33 (0)4.67.03.17.17 (from 9:00 to 12:00 and from 14:00 to 18:00)
Remark : An email is usually processed within 24 or 48 hours.Please do not attach files whose size exceeds 9 MB to your email without the prior agreement of your recipient. This type of attachment is automatically deleted by the system. You can call the Free Technical Support at no additional cost. If the number rings busy, it means that all the technicians are on the line helping other customers, and all the queues are busy as well. In this case, retry later (or send an email) Note: we process over 100,000 requests a year, so we may make mistakes or misunderstand a question.. If you are not satisfied with a response, just send an email or a fax with your initial question, the response that was made to your question and your comment. We will reply again. Is your application strategic? You need exclusive support? You require immediate answers? " Direct Assistance", a custom service, is available in addition to the Free Technical Support. It provides privileged contact with a designated support engineer: access via a different telephone number; your call is answered within a day.. This custom service is available via a subscription.
This page is also available for…
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