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- Before you call
- When you call
- Scope of the Free Technical Support
Before calling the Free Technical Support
Before you call us, take the necessary first steps to investigate the problem: restart Windows, run the debugger, read the documentation corresponding to the error messages Before you call: - Write down your serial number. This is your mandatory "password"!
- Write down your questions so you don't forget any.
- Break down the issue in smaller parts that cannot be broken down anymore. Each part corresponds to an incident. Each question must correspond to a single incident (see "Describing a problem to the Free Technical Support").
- Find out the characteristics of your hardware and write them down (operating system, Windows version, specific programs: mainframe connection, I/O card, ...).
- Be in front of your computer.
- The documentations of the product are available.
- Be ready to write down notes.
Scope of the Free Technical Support The free Technical Support cannot cover every single scenario. Specifically, the Free Technical Support cannot do the following: - write processes,
- answer questions about a programming language other than WLanguage,
- debug a program,
- answer questions not related to WINDEV, WEBDEV or WINDEV Mobile (Windows API functions, DDE syntax specific to a software, etc.),
- validate algorithms or analyses.
These requests can be addressed by Assistance Directe, our subscription-based service. Don't hesitate to contact our Sales Department for additional information.
This page is also available for…
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