ONLINE HELP
 WINDEVWEBDEV AND WINDEV MOBILE

Help / Free Technical Support
  • Before you call
  • When you call
  • Scope of the Free Technical Support
Before you call
Before you call us, take the necessary first steps to investigate the problem: restart Windows, run the debugger, read the documentation corresponding to the error messages
Before you call:
  • Write down your serial number. This is your mandatory "password"!
  • Write down your questions so you don't forget any.
  • Break down the issue in smaller parts that cannot be broken down anymore. Each part corresponds to an incident. Each question must correspond to a single incident (see "Describing a problem to the Free Technical Support").
  • Find out the characteristics of your hardware and write them down (operating system, Windows version, specific programs: mainframe connection, I/O card, ...).
When you call
  • Be in front of your computer.
  • The documentations of the product are available.
  • Be ready to write down notes.
Scope of the Free Technical Support
The free Technical Support cannot cover every single scenario. Specifically, the Free Technical Support cannot do the following:
  • write processes,
  • answer questions about a programming language other than WLanguage,
  • debug a program,
  • answer questions not related to WINDEV, WEBDEV or WINDEV Mobile (Windows API functions, DDE syntax specific to a software, etc.),
  • validate algorithms or analyses.
These requests can be addressed by Assistance Directe, our subscription-based service. Don't hesitate to contact our Sales Department for additional information.
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Last update: 05/26/2022

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