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- Overview
- Problems linked to a setup via FTP
- Step 1: typing the logins and the Server/FTP passwords (site setup)
- Step 2: Installing the site (setup or update)
- Step 3: Updating a site
- Error messages that can be displayed in the browser
This help page presents the most common issues (and solution) that can be encountered when using the WEBDEV 2025 Application Server. Problems linked to a setup via FTP The list below presents the error messages that are displayed in the remote setup wizard (for the site manager). Some of these messages require specific actions for configuring the deployment Web server.
Several solutions are proposed for each error.
Error messages can be displayed at different steps of remote setup. Step 1: typing the logins and the Server/FTP passwords (site setup) The setup wizard checks the validity of usernames and passwords. The list of errors that can occur is as follows.
User password verification failed: server did not return any information.The possible problems are as follows: - The web server is not working.
Solution: Restart the Web server on the server. - The FTP server is not working.
Solution: Restart the FTP server on the server. - The FTP server is incorrectly configured: incorrect user name, ...
Solution: Check the configuration of FTP server for the user. - WEBDEV Application Server not correctly installed.
Solution: Reinstall the WEBDEV Application Server.
The FTP password is incorrect or the FTP server cannot be accessed.The possible problems are as follows: - The FTP password specified by the site manager is incorrect.
Solution: Check the FTP password and give this password to the site manager. - The FTP server is not working.
Solution: Restart the FTP server. - The number of authorized connections on the FTP server is exceeded.
Solution: The site manager must wait for a connection to the FTP server to be freed. - The Web server address is incorrect.
Solution: Indicate to the site manager the exact address of Web server where the site will be installed by FTP.
User password verification failed: the user is unknown to the server. Verify the server address and the username.The possible problems are as follows: - The account manager does not recognize the site manager.
Solution: Check that a user account has been created in the remote administrator for this site manager and communicate the corresponding login to the site manager.
User password verification failed: server did not return any information.The possible problems are as follows: - The password specified during the remote setup does not match the password defined in the account manager.
Solution: Check the password associated with the site manager in the remote WEBDEV administrator and give this password to the site manager.
Step 2: Installing the site (setup or update) The setup wizard allows you to install or update the site. The list of errors that can occur is as follows.
Unable to create a temporary directory on the server. Contact the server administrator.The possible problems are as follows: - The site is installed in a directory belonging to the root user.
Solution: associate the directory with the user declared in Apache.
The name of the client is unknown. Check the client name and the associated password.The possible problems are as follows: - The account manager does not recognize the site manager.
Solution: Check that a user account has been created in the WEBDEV administrator for this site manager and communicate the corresponding login to the site manager.
The files required for setup have not been transmitted properly.
Check whether the username and the FTP password are correct and whether they correspond to the account that owns the site.The possible problems are as follows: - An error occurred during the FTP transfer. The file installed on the server cannot be read.
Solution: The site manager must restart his setup.
Warning: If this is a first-time installation, the site manager must delete the server description from the "Remote update" list.
The setup file is invalid. The file was not transmitted properly or the transmitted file was damaged.The possible problems are as follows: - An error occurred during the FTP transfer. The file installed on the server cannot be read.
Solution: The site manager must restart his setup.
Warning: If this is a first-time installation, the site manager must delete the server description from the "Remote update" list.
Error while decrypting the setup information. Check the password used.The possible problems are as follows: - The password specified during the remote setup does not match the password defined in the account manager.
Solution: Check the password associated with the site manager in the remote WEBDEV administrator and give this password to the site manager.
Unable to add programming due to the following error: XXXWhen programming a delayed setup, one of the following problems occurred: - Not enough memory available.
Solution: You need to free up memory on the Web server, then retry the deferred installation. - Unable to find the local WEBDEV administrator, make sure the WEBDEV Application Server is correctly installed on the server.
The local WEBDEV administrator does not respond to the programming request.
Error when launching local WEBDEV administrator: check that WEBDEV Application Server is correctly installed on the server.
A site with the same name is already installed on this server. The same server cannot host two sites with the same name. Rename your site or uninstall the existing one. If it is the same site, you must update it instead of installing a new one.During a setup via FTP, two sites with the same name cannot be installed on the same Web server, even if they belong to different site managers.
For a first setup of the site on the server, the WEBDEV website manager must rename their site (rename their project).
Remark: To perform an update via FTP, the site manager must use the "Remote update" option when installing his site via FTP (and not the "Remote installation" option)..
Unable to create the site directory. Contact the server administrator. The possible problems are as follows: - The base directory of sites does not exist.
Solution: Check the base directory of sites specified in the account manager. Check the existence of this directory. - Insufficient rights to access the base directory of sites.
Solution: the rights granted to the directory must correspond to the rights granted to the site owner.
Unable to create the directory of the data files. Contact the server administrator.The possible problems are as follows: - The base directory of data does not exist.
Solution: Check the base directory of data specified in the account manager. Check the existence of this directory. - Insufficient rights to access the data base directory.
Solution: the rights granted to the directory must correspond to the rights granted to the site owner.
Unable to obtain the privileges granted to the owner of XXXX file.The identity of site owner was not validated.
Solution: Check the Unix account of file owner. It must correspond to the associated User account. Step 3: Updating a site When updating the site, the setup wizard checks whether the site is installed and configured properly.
The list of errors that can occur is as follows.
Unknown site name The possible problems are as follows: - The site is not installed on the server.
Solution: Perform a full remote setup. - The site is no longer referenced in the WEBDEV administrator.
Solution: Refer the WEBDEV site to the remote WEBDEV administrator.
The name of the client does not correspond to the name of the site ownerThe possible problems are as follows: - This site was installed by another site manager.
Solution: In the remote WEBDEV administrator, allocate the site to the corresponding user account..
Check whether the home directories (for data, site and FTP transfer) are correct.
Failure while encryptingThe possible problems are as follows: - The update failed to be encrypted.
Solution: Free memory space and/or disk space on the computer that performs the update (computer of site manager for example).
Error while retrieving the information file. The XXXX.WINFO file or directory does not exist or it cannot be accessedThe possible problems are as follows: - Unable to copy temporary file that describes the site status. The user does not have sufficient rights in the FTP directory.
Solution: The rights on the directory for FTP transfer must correspond to the rights granted to the site owner. - Unable to copy temporary file that describes the site status. Insufficient disk space.
Solution: Free disk space on the server.
Error messages that can be displayed in the browser A site developed in WEBDEV can display error messages on the browser of client computers.
These error messages are detailed in the WEBDEV Application Server online help. |
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