PC SOFT

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  • Sending an email to the Technical Support
  • Sending a folder to the Technical Support
  • Creating a physical media for the Technical Support
Transmitting elements to the Free Technical Support
Sending an email to the Technical Support
To send an email to the Technical Support, you must necessarily use the tool named TechSupportRequest that is used to normalize the format of the emails transmitted to the Free Technical Support and to shorten the response time.
Sending a folder to the Technical Support
If a representative of the Technical Support asks you to send elements on a diskette or CD ROM, you must:
  • isolate the problem,
  • avoid sending the entire project but only the necessary windows,
  • generate the diskettes or the CD ROM containing the objects and the analysis in modifiable mode,
  • describe the operations that must be performed with these elements.
Each package must come with a mail describing the purpose of the package and including the necessary information to process the request (detailed operating mode used to reproduce the problem).
The serial number of the product must be clearly stated on all the documents sent to the Free Technical Support.
Important: The diskettes or the CD ROMs sent without explanatory mail will not be processed.
In any case, don't send the entire application!
Creating a physical media for the Technical Support
To send elements on a physical media (CD for example) to the Technical Support, use the application backup supplied in WINDEV ("Tools .. Save the project").To send elements on a physical media (CD for example) to the Technical Support, use the application backup supplied in WINDEV: on the "Project" pane, in the "Other actions" group, expand "Save/Restore" and select "Save the project".
Check whether all the application elements required to reproduce the problem are included in the backup.
If necessary, deselect the application elements that are not required to reproduce the problem.
Minimum required version
  • Version 9
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