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  • Overview
  • How to proceed?
  • Adding an incident
  • Modifying an incident
  • Fixing an incident
  • Options accessible from the popup menu of incident
  • Transferring forms between two batches of incidents
  • Managing the projects for incident reproduction
  • Attaching a reproduction project
  • Retrieving a reproduction project attached to an incident form
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Stored procedures
Overview
The management of incidents in the ProjectMonitoring Center is used to keep a history of incidents that occurred in your applications.
This management of incidents is performed via an "Incidents" tab.
This tab lists all the incidents referenced for the specified sort criteria:
  • person,
  • project,
  • incidents to fix,
  • fixed incidents,
  • incidents linked to a list of requirements,
  • incidents linked to a requirement,
  • ...
How to proceed?

Adding an incident

Several methods can be used to add an incident:
  1. Adding an incident into the Project Monitoring Center.
  2. Adding an incident when processing the user requests.
  3. Adding an incident via the messaging supplied with WINDEV, WEBDEV and WINDEV Mobile.
  4. Adding an incident from the window for managing requirements.
To add an incident from the Project Monitoring Center:
  1. Display an "Incidents" tab if necessary.
  2. In the ribbon, in the "Incidents" group, click "New incident".
  3. If a task is linked to a requirement in progress, the Project Monitoring Center proposes to link the new incident to this requirement. This option can be modified in the Setting of Project Monitoring Center.
  4. Specify the main characteristics of the incident:
    • Author (the person connected to the Project Monitoring Center is selected by default).
    • Contributor affected by the incident.
    • Project and project version if necessary.
    • The incident can be a priority incident or not. The priority incident can be easily identified in the list of incidents.
    • The type of incident.
      Note: The different types of incidents can be configured by an administrator: in an "Incidents" tab, in the "Management" group, expand "Sets and types of incidents" and select "Manage the types of incidents".
  5. Specify the incident description. You have the ability to add a screen shot, to format the text, ...
  6. In the lower section of the screen, add additional information if necessary:
    • The "Reproduction" tab is used to specify the reproduction protocol of incident. You also have the ability to include an attachment (a zip file for example).
    • The "Links" tab is used to link the incident to a task or to a requirement.
  7. Validate. The incident is automatically added.

Modifying an incident

To modify an incident:
  1. Select the incident to modify in the list of incidents.
  2. The incident can be modified:
    • Via "Modify" from the popup menu.
    • via the ribbon: in the "Incidents" group, click "Edit".
    • By a double click performed on the line.

Fixing an incident

To fix an incident:
  1. Select the incident to fix in the list of incidents.
  2. The incident can be fixed:
    • Via "Correct" from the popup menu.
    • Via the ribbon: in the "Incidents" group, click "Correct".
  3. Specify (if necessary) the information regarding the correction. This information will be automatically inserted into the incident form.
Notes:
  • If the incident is linked to a task, the incident is automatically fixed when the task is completed (and conversely).
  • You also have the ability to fix the incident from its description ("Correction" tab at the bottom of the screen).
  • If the contributor who created the incident is using the messaging (WDBal) supplied with WINDEV, WEBDEV and WINDEV Mobile, a message indicating that the incident was fixed will be automatically sent to him. The links between the messaging and the Project Monitoring Center are configured in the Parameters of Project Monitoring Center.
Options accessible from the popup menu of incident
The popup menu of the list of incidents is used to:
  • Create a new incident.
  • Modify an incident. The incident description is automatically displayed.
  • Fixing an incident. A window is displayed, allowing you to type the correction information.
  • Print an incident. The print preview of incident description is displayed.
  • Reassign an incident. All you have to do is select the relevant contributor. You also have the ability to specify the reasons for the assignment.
  • Manage the notification. By default, the notification options are the ones specified when Setting of Project Monitoring Center ("Messaging" option). However, the user can:
    • be notified when the incident is archived or fixed.
    • ask for a notification for several contributors. An additional message can be added to the message sent by default.
      Reminder: the notifications are sent via the messaging tool named WDBal.
  • Delete an incident. This operation can be performed by authorized persons only.
  • Link the incident to a new task or to an existing task. This allows you to create a "Debugging" task linked to one or more incidents of Quality Control Center.Link the incident to a new task or to an existing task. This allows you to create a "Debugging" task linked to one or more incidents for example.
Transferring forms between two batches of incidents
You have the ability to transfer all the incidents from a batch to another one. To do so:
  1. Open the window for managing the batches of incidents: In the "Management" group, expand "Batches and types of incidents" and select "Manage batches of incidents".
  2. Click the Transfer the incidents button.
Notes
  • You can choose to transfer some incidents only (pending, fixed, etc.).
  • The transfer of incidents cannot be reversed.
  • This option is available for the "Administrator" contributors only.
Managing the projects for incident reproduction
A reproduction project can be attached to each incident.

Attaching a reproduction project

To attach a reproduction project, click the "Wizard for entering reproduction information" button in the window for entering a new incident. A wizard will help you select a project, attach a screen copy and/or a comment.
This wizard is also accessible when entering a new incident by using the messaging of Control Centers.

Retrieving a reproduction project attached to an incident form

When the incident is processed by the developer, the reproduction project can be retrieved locally by selecting "Install the reproduction elements" from the popup menu of the list of incidents.
Minimum required version
  • Version 20
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