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  • Overview
  • Errors while typing the Server and FTP logins and passwords (site setup)
  • Failure checking the user password: the server returned no information.
  • Unable to create a temporary directory on the server. Contact the server administrator.
  • The client name is unknown. Check the client name and the associated password.
  • The setup file is invalid. The file was not transmitted properly or the transmitted file was damaged.
  • A site with the same name is already installed on this server.
  • Write error in the registry. Contact the server administrator.
  • Unable to open the file containing the custom error messages.
  • Error writing into the registry while creating the custom error messages.
  • Updating a site
  • Unknown site name:
  • The name of requesting client does not correspond to the name of site owner.
  • Failure during the encryption.
  • Error while copying the information file. Check the information of the WEBDEV account and retry.
WINDEV
WindowsLinuxUniversal Windows 10 AppJavaReports and QueriesUser code (UMC)
WEBDEV
WindowsLinuxPHPWEBDEV - Browser code
WINDEV Mobile
AndroidAndroid Widget iPhone/iPadApple WatchUniversal Windows 10 AppWindows Mobile
Others
Stored procedures
Overview
The list below presents the error messages that are displayed in the wizard for remote setup (at the site manager). Some of these messages require specific actions for configuring the deployment Web server.
Several solutions are proposed for each error.
Error messages can be displayed at different steps of remote setup.
Errors while typing the Server and FTP logins and passwords (site setup)
The setup wizard checks the validity of logins and passwords.
The list of errors that can occur is as follows.

Failure checking the user password: the server returned no information.

The possible problems are as follows:
Possible problemSolution
The Web server does not operateRestart the Web server on the server.
The FTP server does not operate.Restart the FTP server on the server.
The FTP server is not configured properly: wrong user name, ...Check the configuration of the FTP server for the user.
Caution: If you are using the FTP IIS server, check that:
  • the user is defined at Windows level
  • the alias of FTP transfer directory corresponds to the Windows user name.
The WEBDEV application server is not installed properly.Reinstall the WEBDEV application server.
Wrong FTP password or the FTP server cannot be accessed
The possible problems are as follows:
Possible problemSolution
The FTP password specified by the site manager is incorrect.The hosting company must check the FTP password and communicate this password to you.
The FTP server does not operate.Restart the FTP server.
The number of authorized connections on the FTP server is exceeded.Wait for a connection to the FTP server to become free.
The address of the Web server is incorrect.The hosting company must tell you the exact address of the Web server where the site must be installed by FTP.
The check of the user password failed: the user is unknown to the server.
Check the address of the server and the user name
The possible problems are as follows:
Possible problemSolution
The WEBDEV account manager does not recognize the site manager.The hosting company must check that a WEBDEV account was created in the account manager and communicate the corresponding "login" to you.
The check of the user password failed: the server returned no information.
The possible problems are as follows:
Possible problemSolution
The password specified during the remote setup does not correspond to the password defined in the account manager.The hosting company must check the password associated with your account in the WEBDEV account manager and communicate this password to you.
The setup wizard is used to install or update the site.
The list of errors that can occur is as follows.

Unable to create a temporary directory on the server. Contact the server administrator.

The possible problems are as follows:
Possible problemSolution
The Windows account that runs the protocol manager WD23AWP has no sufficient rights to create a temporary directory.The hosting company must grant the necessary rights to the Windows account.

The client name is unknown. Check the client name and the associated password.

The possible problems are as follows:
Possible problemSolution
The WEBDEV account manager does not recognize the site managerThe hosting company must check that your WEBDEV account was created in the account manager and communicate the corresponding "login" to the site manager
The files required for setup have not been transmitted properly.
Check whether the user name and the FTP password are correct and whether they correspond to the account that owns the site.
The possible problems are as follows:
Possible problemSolution
An error occurred during the FTP transfer and the file installed on the server cannot be read.You must restart the setup.
Caution: If it is a first setup, the server description must be deleted from the "Remote update" list.

The setup file is invalid. The file was not transmitted properly or the transmitted file was damaged.

The possible problems are as follows:
Possible problemSolution
An error occurred during the FTP transfer and the file installed on the server cannot be read.You must restart the setup.
Caution: If it is a first setup, the server description must be deleted from the "Remote update" list.
Error while decrypting the setup information. Check the password used.
When programming a delayed setup, one of the following problems occurred:
Possible problemSolution
An error occurred during the FTP transfer and the file installed on the server cannot be read.You must restart the setup.
Caution: If it is a first setup, the server description must be deleted from the "Remote update" list.
Unable to add the programming because of the following error: XXX:
The possible problems are as follows:
Possible problemSolution
Insufficient memoryThe hosting company must check your password associated with the site supervisor in the account manager and communicate this password to you
Unable to find the local WEBDEV administratorCheck whether the WEBDEV application server is properly installed on the server
The local WEBDEV administrator does not respond to the programming request
Error while starting the local WEBDEV administrator

A site with the same name is already installed on this server.

The same server cannot host two sites with the same name.
Rename your site or uninstall the existing one. If it is the same site, you must perform a site update (instead of a site setup).
The possible problems are as follows:
Possible problemSolution
An error occurred during the FTP transfer and the file installed on the server cannot be read.You must restart the setup.
Caution: If it is a first setup, the server description must be deleted from the "Remote update" list.
Note: To perform an update by FTP, select "Remote update" when installing the site by FTP (instead of "Remote setup").
Unable to create the site directory. Contact the server administrator.
The possible problems are as follows:
Possible problemSolution
The home directory of sites does not existThe hosting company must check the home directory of data specified in the account manager and check whether this directory exists.
The access rights to the home directory of data are not sufficientThe hosting company must grant the necessary rights to the Windows account that runs the protocol manager WD23AWP.EXE.

Write error in the registry. Contact the server administrator.

The possible problems are as follows:
Possible problemSolution
The Windows account that runs the protocol manager WD23AWP has no sufficient rights to write into the registry.The hosting company must grant the necessary rights to the Windows account. Use the Regedt32.exe program to grant rights to write into the registry ("Security .. Permissions" in Regedt32).

Unable to open the file containing the custom error messages.

The possible problems are as follows:
Possible problemSolution
The message file was not supplied in the setupReinstall and check whether the files required to customize the error messages are found (.REG file).

Error writing into the registry while creating the custom error messages.

The possible problems are as follows:
Possible problemSolution
The message file is invalidCheck whether the configuration file of error messages supplied with the setup corresponds to the site to install.
Updating a site
When updating the site, the setup wizard checks whether the site is installed and configured properly.
The list of errors that can occur is as follows.

Unknown site name:

The possible problems are as follows:
Possible problemSolution
The site is not installed on the serverPerform a full remote setup.
The site is no longer referenced in the local WEBDEV administratorThe hosting company must reference the WEBDEV site in the local WEBDEV management tool ("Sites" tab, "Add" button).

The name of requesting client does not correspond to the name of site owner.

The possible problems are as follows:
Possible problemSolution
This site was installed by another site manager.In the WEBDEV account manager, the hosting company must to assign the site to the corresponding WEBDEV account and check that the home directories (or the directory of data, site and FTP transfer) are correct.

Failure during the encryption.

The possible problems are as follows:
Possible problemSolution
The encryption of the update failed.The hosting company must free memory space and/or disk space on the computer that performs the update (computer of site manager for example).

Error while copying the information file. Check the information of the WEBDEV account and retry.

The possible problems are as follows:
Possible problemSolution
Unable to copy the temporary file describing the site status. The user does not have the necessary rights in the FTP directoryThe hosting company must grant the rights to write into the FTP directory.
Unable to copy the temporary file describing the site status. Insufficient disk spaceThe hosting company must free disk space on the server.
Minimum required version
  • Version 9
Comments
Manual complementar do WAS (Webdev Aplication Server)
http://forum.pcsoft.fr/fr-FR/pcsoft.br.windev/443-was-webdev-aplicativo-server-1922/read.awp
BOLLER
Nov. 29 2016